NEEDS ANALYSIS

Needs analysis of users' sense of security

COMPANY

MSB

ROLE

UX Designer

YEAR

2024

Project

I'm limited in what I can share, so I will provide an overview without going into detailed specifics.

The system I worked on is a web application called WIS, a portal for Sweden's civil preparedness provided by MSB.

Timeline

Three weeks, while working on another project at the same time.

Background

The objective of this project was to explore users' perceptions of security in WIS and identify factors contributing to feelings of insecurity. It aims to determine a collective approach within the team that helps users feel more confident when working in WIS.

Our goal was to present our findings in a report, outlining the outcomes we need to work on moving forward. We also aimed to organize a workshop with the entire team to collaboratively determine outputs based on the identified outcomes. This approach encourages the team to focus more on outcomes rather than outputs.

Process

Research

To understand the specific areas where users might feel insecure, we held a workshop with the team, simulating a crisis where everyone was assigned different roles. They needed to collaborate in WIS to create a shared situational awareness of the crisis. Additionally, we conducted three interviews with individuals from different companies who use WIS in their daily work.

Findings

To compile all the data from both the workshop and the interviews, we conducted a thematic analysis and created an affinity diagram based on our findings. What we observed was that much of the feedback centered around a lack of transparency, complex terminology, and a steep learning curve in WIS, all contributing to a sense of insecurity.

Conclusion

To focus on the most critical aspects, we created a Prioritization Matrix to determine our priorities moving forward and define our outcomes. Based on user needs, we identified user outcomes and business outcomes, which were compiled into a report that the product owner reviewed.

NEEDS ANALYSIS
We presented four outcomes that resulted from the user interviews conducted and the workshop with the team.
NEEDS ANALYSIS
We presented the key needs identified from users to help them feel more secure in WIS.
NEEDS ANALYSIS
We presented why it is important to address the identified needs and the potential impact on the company if they are met.
workshop
When we simulated a crisis, they were required to fill in their activities and rate their feelings while performing each activity.
Prioritization Matrix
NEEDS ANALYSIS
We presented four outcomes that resulted from the user interviews conducted and the workshop with the team.
NEEDS ANALYSIS
We presented the key needs identified from users to help them feel more secure in WIS.
NEEDS ANALYSIS
We presented why it is important to address the identified needs and the potential impact on the company if they are met.
workshop
When we simulated a crisis, they were required to fill in their activities and rate their feelings while performing each activity.
Prioritization Matrix
NEEDS ANALYSIS
We presented four outcomes that resulted from the user interviews conducted and the workshop with the team.
NEEDS ANALYSIS
We presented the key needs identified from users to help them feel more secure in WIS.
NEEDS ANALYSIS
We presented why it is important to address the identified needs and the potential impact on the company if they are met.
workshop
When we simulated a crisis, they were required to fill in their activities and rate their feelings while performing each activity.
Prioritization Matrix
NEEDS ANALYSIS
We presented four outcomes that resulted from the user interviews conducted and the workshop with the team.
NEEDS ANALYSIS
We presented the key needs identified from users to help them feel more secure in WIS.
NEEDS ANALYSIS
We presented why it is important to address the identified needs and the potential impact on the company if they are met.
workshop
When we simulated a crisis, they were required to fill in their activities and rate their feelings while performing each activity.
Prioritization Matrix

NEEDS ANALYSIS
Due to the NDA, the specifics are blurred. We presented four outcomes that resulted from the user interviews conducted and the workshop with the team.
NEEDS ANALYSIS
Due to the NDA, the details are blurred. We presented the key needs identified from users to help them feel more secure in WIS.
NEEDS ANALYSIS
Due to the NDA, the specifics are blurred. We present why it is important to address the identified needs and the potential impact on the company if they are met.
workshop
When we simulated a crisis, each participant received an Excel document containing their scenario. They were required to fill in their activities and rate their feelings while performing each activity.
Prioritization Matrix
NEEDS ANALYSIS
Due to the NDA, the specifics are blurred. We presented four outcomes that resulted from the user interviews conducted and the workshop with the team.
NEEDS ANALYSIS
Due to the NDA, the details are blurred. We presented the key needs identified from users to help them feel more secure in WIS.
NEEDS ANALYSIS
Due to the NDA, the specifics are blurred. We present why it is important to address the identified needs and the potential impact on the company if they are met.
workshop
When we simulated a crisis, each participant received an Excel document containing their scenario. They were required to fill in their activities and rate their feelings while performing each activity.
Prioritization Matrix
NEEDS ANALYSIS
Due to the NDA, the specifics are blurred. We presented four outcomes that resulted from the user interviews conducted and the workshop with the team.
NEEDS ANALYSIS
Due to the NDA, the details are blurred. We presented the key needs identified from users to help them feel more secure in WIS.
NEEDS ANALYSIS
Due to the NDA, the specifics are blurred. We present why it is important to address the identified needs and the potential impact on the company if they are met.
workshop
When we simulated a crisis, each participant received an Excel document containing their scenario. They were required to fill in their activities and rate their feelings while performing each activity.
Prioritization Matrix
NEEDS ANALYSIS
Due to the NDA, the specifics are blurred. We presented four outcomes that resulted from the user interviews conducted and the workshop with the team.
NEEDS ANALYSIS
Due to the NDA, the details are blurred. We presented the key needs identified from users to help them feel more secure in WIS.
NEEDS ANALYSIS
Due to the NDA, the specifics are blurred. We present why it is important to address the identified needs and the potential impact on the company if they are met.
workshop
When we simulated a crisis, each participant received an Excel document containing their scenario. They were required to fill in their activities and rate their feelings while performing each activity.
Prioritization Matrix

NEEDS ANALYSIS
Due to the NDA, the specifics are blurred. We presented four outcomes that resulted from the user interviews conducted and the workshop with the team.
NEEDS ANALYSIS
Due to the NDA, the details are blurred. We presented the key needs identified from users to help them feel more secure in WIS.
NEEDS ANALYSIS
Due to the NDA, the specifics are blurred. We present why it is important to address the identified needs and the potential impact on the company if they are met.
workshop
When we simulated a crisis, each participant received an Excel document containing their scenario. They were required to fill in their activities and rate their feelings while performing each activity.
Prioritization Matrix
NEEDS ANALYSIS
Due to the NDA, the specifics are blurred. We presented four outcomes that resulted from the user interviews conducted and the workshop with the team.
NEEDS ANALYSIS
Due to the NDA, the details are blurred. We presented the key needs identified from users to help them feel more secure in WIS.
NEEDS ANALYSIS
Due to the NDA, the specifics are blurred. We present why it is important to address the identified needs and the potential impact on the company if they are met.
workshop
When we simulated a crisis, each participant received an Excel document containing their scenario. They were required to fill in their activities and rate their feelings while performing each activity.
Prioritization Matrix
NEEDS ANALYSIS
Due to the NDA, the specifics are blurred. We presented four outcomes that resulted from the user interviews conducted and the workshop with the team.
NEEDS ANALYSIS
Due to the NDA, the details are blurred. We presented the key needs identified from users to help them feel more secure in WIS.
NEEDS ANALYSIS
Due to the NDA, the specifics are blurred. We present why it is important to address the identified needs and the potential impact on the company if they are met.
workshop
When we simulated a crisis, each participant received an Excel document containing their scenario. They were required to fill in their activities and rate their feelings while performing each activity.
Prioritization Matrix
NEEDS ANALYSIS
Due to the NDA, the specifics are blurred. We presented four outcomes that resulted from the user interviews conducted and the workshop with the team.
NEEDS ANALYSIS
Due to the NDA, the details are blurred. We presented the key needs identified from users to help them feel more secure in WIS.
NEEDS ANALYSIS
Due to the NDA, the specifics are blurred. We present why it is important to address the identified needs and the potential impact on the company if they are met.
workshop
When we simulated a crisis, each participant received an Excel document containing their scenario. They were required to fill in their activities and rate their feelings while performing each activity.
Prioritization Matrix

Challenges & lessons learned

Challenges

When conducting the interviews, I avoided directly addressing the concept of security and instead focused on discussing the emotions they experience while carrying out their daily tasks in WIS. It was definitely challenging to navigate around the concept of security while still obtaining the desired insights.

Lessons learned

When planning the workshop where we simulated a crisis and the team received scenarios to fill in their activities, I allowed a lot of freedom. One lesson learned is that while this approach works well for some individuals, it can feel restrictive for others. Therefore, adapting the workshop more to the participants' needs is an important takeaway.

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